These conditions are agreed between the company Susana Tavares & Tomoko Suga, LDA., EN335, Rua Direita Armazém Lote 5 Salgueiro 3840-346 Soza, VAT no. 513553479, hereinafter referred to as “Feitoria do Cacao”, and, on the other hand, individuals aged 18 or over who wish to make a purchase through the website www.feitoriadocacao.com, hereinafter referred to as “User”. These terms apply to individuals and not to commercial resellers.
Both parties agree that their relationship will be governed exclusively by the conditions set out herein, excluding any conditions previously available on the website.
Feitoria do Cacao undertakes to comply with all legislation in force regarding distance sales and e-commerce, namely Decree-Law 143/2001, as well as any other legal provisions applicable to this business.
These conditions define the terms of sale between Feitoria do Cacao and the User, from ordering to services, payment and delivery. They regulate all steps necessary to place the order and ensure its follow-up between the Contracting Parties.
The content of this website, including its design, specifically developed software and programming codes, is the property of Feitoria do Cacao. Therefore, copying, use, reproduction, distribution or any type of communication of the information contained therein must be previously authorised in writing by Feitoria do Cacao.
The photographs used on this website are representative of the final product; however, colours may vary slightly due to lighting. It is advised to consult the detailed product sheets. If in doubt regarding the characteristics of any product, please contact geral@feitoriadocacao.com.
Feitoria do Cacao reserves the right to modify, limit or cancel access to the content of its website at any time, as well as to make changes to its configuration or presentation, without prior notice. The User is prohibited from reselling any product.
The sales conditions must be consulted and accepted online by the User of www.feitoriadocacao.com before confirming any purchase. Order confirmation implies full knowledge and acceptance of these sales conditions.
The User may place orders online at www.feitoriadocacao.com or by email at geral@feitoriadocacao.com.
To place an order, the User must provide personal information such as full name, address, contact details, VAT number, delivery address, among others. Only then may the User submit the order.
By placing an order, the User fully accepts the general terms of sale, the prices and product descriptions applicable to the transaction. These general terms shall be the only applicable ones between both parties.
Any dispute related to this point shall be resolved through information exchange and under the guarantees described below.
In the event of product unavailability, Feitoria do Cacao undertakes to inform the User and refund any amounts paid for the unavailable item(s) within a maximum of 30 (thirty) days from the date the unavailability was identified.
Bank Transfer or Deposit
Regardless of the payment method used, the customer is guaranteed maximum security.
Bank Transfer or Deposit
Payment may be made by bank transfer through Multibanco, online banking or cash deposit at the customer’s bank branch.
Your order will be processed once payment confirmation is received. Confirmation times depend on each banking institution, which is why you must email proof of payment to geral@feitoriadocacao.com.
Bank details:
Novo Banco
Account Number: 0002 7680 4827
IBAN: PT50 0007 0000 0027 6804 8272 3
Beneficiary: Susana Tavares & Tomoko Suga, Lda.
For more information on payment methods, please contact geral@feitoriadocacao.com.
Orders will be processed after confirmation of payment.
Services provided by Feitoria do Cacao Online Store are subject to specific usage conditions. By visiting or purchasing from the online shop, the User accepts these terms.
The User may only finalize an order by submitting all required data.
Feitoria do Cacao may occasionally use the User’s email to notify them of site updates, new services or special offers.
Feitoria do Cacao ensures the privacy and confidentiality of personal data, which will only be used for order processing, updates and promotional information.
The User is responsible for maintaining the confidentiality of their account and password.
Registered Users may comment on products; Feitoria do Cacao reserves the right not to publish comments considered illegal, defamatory or otherwise inappropriate.
Feitoria do Cacao guarantees product conformity under applicable law.
All logos, trademarks, images and descriptions are used for the benefit of Feitoria do Cacao.
If the ordered product is in stock, delivery and payment will be carried out according to the selected method.
Prices shown include VAT at the legal rate but exclude shipping costs.
All descriptions, images and prices may be changed without prior notice.
In the event of a complaint or dispute, only the Courts of Aveiro, Portugal shall have jurisdiction.
Thank you,
Susana Tavares & Tomoko Suga, Lda.
Feitoria do Cacao Online Store guarantees confidential and secure processing of all customer information.
All personal data collected is used exclusively for commercial purposes by Feitoria do Cacao and will never be shared with third parties.
Customers may access, update or delete their data at any time.
For further information regarding privacy terms, please email geral@feitoriadocacao.com.
At Feitoria do Cacao Online Store, the customer may select the preferred delivery method.
Costs are calculated automatically.
All orders are processed immediately after payment confirmation. In the case of bank transfer or deposit, proof of payment must be emailed to geral@feitoriadocacao.com.
Collection at Feitoria do Cacao premises
Home delivery (Portugal mainland only)
For Azores and Madeira deliveries, please contact us in advance to arrange transport conditions.
For shipping enquiries: geral@feitoriadocacao.com
Same methods as above apply.
Feitoria do Cacao guarantees product conformity under the law.
Returns must be made within 15 days of purchase, provided that:
The product shows material defects
It is returned in original packaging and in the same condition, unused
Only the product cost will be refunded; shipping costs are at the customer’s expense.
Before returning any product, you must fill in the required form and enclose it with the item. (PDF link as per original text)
Susana Tavares & Tomoko Suga, LDA.
EN335, Rua Direita Armazém Lote 5, Salgueiro 3840-346 Soza
Portugal
www.feitoriadocacao.com
geral@feitoriadocacao.com
Tel: +351 234422890
VAT nº 513553479
